Terms of Service

VIP Club provides a hosted loyalty and rewards platform for ecommerce merchants. The service lets a merchant award points for qualifying orders, define earning rules and membership tiers, publish rewards, issue discount codes and view the resulting loyalty activity. It is provided as software-as-a-service; no source code, hardware or on-premise deployment is included.

These Terms are entered into between the merchant ("you") and , registered at ("we", "us", "VIP Club"). By creating an account, installing the Shopify application or using the service you accept these Terms.

You must provide accurate account information and keep your credentials confidential. You are responsible for everything done under your account, including actions taken by your staff and by anyone you invite into your workspace. You must be authorised to act for the business you register and to connect the stores you connect.

Accounts are for business use. You must be able to form a binding contract in your jurisdiction and comply with the laws that apply to your store and your customers.

You must not:

• use the service unlawfully, deceptively or to defraud your customers;
• upload or process personal data you are not entitled to process, or use the service to send communications without a valid lawful basis and consent where required;
• attempt to bypass authentication, rate limits, tenancy isolation or any security control, or probe, scan or load-test the service without written permission;
• reverse engineer, resell, sublicense or white-label the service except under a separate written agreement;
• interfere with the integrity of the platform, including submitting falsified orders, webhooks or API traffic to manufacture points.

When you install the VIP Club Shopify application you authorise us to access the store data covered by the scopes shown on Shopify's permission screen, and to register the webhooks the service needs to operate. We use that access only to run your loyalty programme.

Shopify is an independent third party. Your relationship with Shopify is governed by your agreement with Shopify, and we are not responsible for Shopify's platform, availability, pricing or policy changes. Uninstalling the application immediately revokes our access and stops order processing for that store.

Points, tiers, coupons and rewards issued through VIP Club are a promotional benefit offered by you to your customers. They are not legal tender, have no cash value unless you say otherwise, and are not a stored-value or payment instrument issued by us. The liability represented by outstanding points and unredeemed rewards is yours.

You are solely responsible for honouring rewards your customers earn, for any discount applied at checkout, and for handling customer disputes about your programme.

You configure the earning rules, point values, tier thresholds, reward catalogue, expiration behaviour and campaign audiences. We execute the configuration you set. You are responsible for reviewing that configuration before it goes live and for the commercial and legal consequences of it, including promotional and consumer-protection rules that apply in your markets.

Manual point adjustments performed by your staff are recorded in an immutable audit ledger and remain your responsibility.

If you install VIP Club from the Shopify App Store, all subscription charges for the app are handled exclusively through Shopify App Pricing (Shopify Billing). Your plan, price, billing interval and any free trial are the ones you approve inside your Shopify admin, the charge appears on your Shopify invoice, and you manage or cancel it from your Shopify admin. VIP Club does not ask Shopify merchants to complete an external payment page, order form or third-party checkout for the app subscription, and does not collect card details for it.

Fees are exclusive of taxes unless stated otherwise, are billed in advance and are non-refundable for the period already started. Free, trial or beta access may be modified or withdrawn at any time. Changes to pricing apply to future billing periods only and are presented for approval in Shopify before they take effect.

For services purchased outside the Shopify App Store — for example a direct enterprise agreement — the fees, billing period and payment method are those set out in the applicable written agreement. This does not apply to, and never replaces, the Shopify app subscription described above.

We retain all rights in the VIP Club platform, its software, design, documentation and brand. You receive a non-exclusive, non-transferable right to use the service during your subscription. You retain all rights in your own data, catalogue, branding and customer relationships, and you grant us only the licence needed to operate the service for you.

Feedback you send us may be used to improve the service without obligation or compensation.

The service depends on third-party providers, including Shopify, our cloud and database infrastructure provider and any communication providers you enable. Those services are governed by their own terms, and their outages or changes may affect the service. We do not warrant third-party services and are not liable for them.

Our processing of personal data is described in the Privacy Policy and, for shopper data we process on your behalf, in the Merchant Data Processing Terms, which form part of these Terms. For shopper personal data you remain the controller and we act as your processor. You are responsible for having a lawful basis and, where required, valid consent for the data you send us and for the messages you send your customers.

We aim to keep the service available and continuously improved, but it is provided without an uptime commitment unless a separate written service level agreement applies. We may perform maintenance, change, add or remove features, and deprecate functionality with reasonable notice where the change is material. Emergency maintenance and security actions may be taken without notice.

To the maximum extent permitted by law, the service is provided "as is" and "as available", without implied warranties of merchantability, fitness for a particular purpose or non-infringement.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, lost revenue, lost goodwill or lost data. Our total aggregate liability arising out of or related to the service is limited to the fees you paid to us for the service in the twelve months before the event giving rise to the claim, or, where no fees were paid, to one hundred euros (EUR 100).

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for fraud, wilful misconduct, death or personal injury caused by negligence, or mandatory statutory liability.

You will defend and indemnify us against third-party claims, damages and reasonable costs arising from your use of the service in breach of these Terms, your loyalty programme and the rewards you offer, your content and products, or your handling of personal data in breach of applicable law.

You may stop using the service at any time by cancelling your subscription and uninstalling the Shopify application. We may suspend or terminate access if you materially breach these Terms, if your use threatens the security or integrity of the platform, or if required by law or by Shopify.

On termination your right to use the service ends. You can export your loyalty data before termination; afterwards data is retained and deleted in line with the Privacy Policy and the Merchant Data Processing Terms.

We may update these Terms. Material changes are announced in the dashboard or by email before they take effect, and the version date at the top of this page is updated. Where acceptance is required, you will be asked to accept the new version before continuing to use affected functionality. Continued use after the effective date means you accept the updated Terms.

These Terms are governed by the laws of the country in which our registered entity is established, excluding its conflict-of-laws rules, and the competent courts of that jurisdiction have exclusive jurisdiction, subject to any mandatory consumer or local law protections that apply to you. Registered entity and address: , .

Questions about these Terms can be sent to . See also the Privacy Policy and the Merchant Data Processing Terms.